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Bilingual Customer Service Representative (English/Farsi)
United Arab Emirates
Part-time
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Job OverviewTeamFicient is looking for a dependable English/Farsi Bilingual Customer Service Representative to provide remote customer support by phone, email, and text. This part-time role is suitable for an organized and customer-focused candidate who can handle inquiries, support scheduling and enrollments, process payments, and maintain accurate customer records while working independently in a remote environment.
Requirements
  • Handle inbound and outbound customer calls professionally.
  • Respond to customer inquiries through email and text.
  • Provide accurate information about services, appointments, and general inquiries.
  • Schedule and reschedule appointments using the company scheduling system.
  • Assist customers with enrollments and payment processing.
  • Maintain accurate customer records and prepare evaluation reports.
  • Coordinate with instructors and support daily administrative operations.
  • Use tools such as scheduling systems, phone systems, and Microsoft Outlook to support customer service work.
Requirements
  • Fluency in English and Farsi, both spoken and written, is required.
  • Strong customer service, communication, and call handling skills are required.
  • Excellent written communication skills for email and text support are required.
  • The candidate should be highly organized, detail-oriented, and able to multitask.
  • Proficiency in Microsoft Outlook is required.
  • The candidate should be comfortable learning new systems.
  • The candidate should be self-motivated and able to work independently in a remote environment.
  • Knowledge of driving school operations, scheduling processes, or DMV-related procedures is an advantage.
Benefits
  • Remote part-time role.
  • Work schedule between 7 AM and 7 PM CST.
  • Two days off per week, with exact days to be determined.
  • Opportunity to support customers through phone, email, and text in a bilingual English/Farsi role.
Job Highlights
Part-timeWork Location Type : RemoteExperience : Junior (1–2 years)Education : Any field is acceptable
Skills
Customer Support
Email Management
Calendar Management
Data Entry
Communication
Attention to Detail
Time Management
Adaptability
Languages
EnglishPersian
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Bilingual Customer Service Representative (English/Farsi)